ENSETT Digital Marketing Agency - Refund & Cancellation Policy

ENSETT Digital Marketing Agency – Refund & Cancellation Policy

  1. Services:

Our refund and cancellation policy varies depending on the service you purchase.

A. Digital Marketing Services:

  • Full refund: We offer a full refund within 48 hours of service commencement if you’re not satisfied with our initial assessment or project plan.
  • Partial refund: After 48 hours, we provide prorated refunds based on the work completed before receiving your cancellation request.
  • No refund: No refunds are issued for projects completed as per the agreed-upon scope and timeline.
  • Specific exceptions: We may offer additional or different refund terms for specific services or under extenuating circumstances. Please inquire for details.

B. Educational Products:

  • Full refund: We offer a full refund within 3 days of purchase for all educational products (PDFs, videos, courses) if you haven’t accessed the content beyond a preview.
  • No refund: Once you access the full content of an educational product, we cannot offer a refund due to the digital nature of the information.

2. Cancellation Process:

To request a refund or cancellation, please contact us through email at info@ensett.com with your request details, including your name, phone number, and the reason for cancellation.

3. Additional Notes:

  • All refunds will be processed through the original payment method within 7 business days.
  • We reserve the right to modify this policy at any time.
  • This policy does not affect your statutory rights under Indian consumer protection laws.

4. Important:

Please understand that digital marketing campaigns require time and effort to see results. While we strive to ensure your satisfaction, we cannot guarantee specific outcomes due to factors beyond our control (e.g., algorithm changes, competitor activity, target audience behavior).

For educational products, remember that the information provided is for educational purposes only and does not constitute professional advice. It’s your responsibility to ensure the information is relevant and applicable to your specific needs.

5. Contact

If you have any questions about our refund and cancellation policy, please contact us at info@ensett.com.

I hope this comprehensive policy helps clarify our position on refunds and cancellations!